Arden Personnel is recruiting for a Customer Service Coordinator on behalf of a leading company in Redditch. This is a fast-paced, pivotal role where you will support the Customer Experience and Internal Sales teams, ensuring clients receive first-class service and accurate contractual support. The Package * Salary: £27,000 per annum * Hours: Monday to Friday, 08:30 – 17:00 (No weekends) * Holiday: 25 days Bank Holidays (Option to buy 5 additional days) * Benefits: 5% Matched Pension, Health Cash Plan, Enhanced Maternity/Paternity, and Retailer Discounts. The Role Reporting to the Head of Customer Experience, you will be the main point of contact for client contractual queries. Your day-to-day will involve a mix of detailed administration, pricing analysis, and active relationship management. Key Responsibilities * Sales & Retention: Manage the full sales cycle from professional quotations and follow-ups to closing renewals and hitting monthly conversion targets. * Contract Management: Act as the primary lead for contractual queries and ensure all pricing aligns strictly with the established matrix. * Relationship Building: Develop strong ties with Account Managers and clients to broaden the "contact surface" and ensure a high-quality customer experience. * Commercial Strategy: Analyse contract profitability to prioritize tasks and identify new opportunities for revenue growth or process improvements. * Operational Support: Deliver results in a fast-paced environment while managing general office administration and ad-hoc business needs. The Ideal Candidate * Experience: Previous experience in a similar sales support, contract administration, or quote-management role is essential. * Skills: You must be highly numerate and computer-literate, with excellent skills in Microsoft Excel (analysis) and Word * Attributes: We are looking for someone who is tenacious, persistent, and able to see a job through to conclusion. * Approach: You are "supportive, efficient, and responsible"—aligning with the company's core values to serve both the client and colleagues. Desirable: * Experience within the contract catering market or similar service industries. * Knowledge of managing KPIs (conversion, retention, lead turnaround). Why Apply? This is a chance to join a company that values Expertise and Versatility. You will be given the independence to manage your own workload while being part of a supportive, collaborative team that celebrates high performance. &(phone number removed); Ready to Apply? We’re reviewing CVs for this Customer Service Coordinator — early applications are encouraged. &(phone number removed); (url removed) &(phone number removed); (phone number removed) (Alcester) | (phone number removed) (Redditch) Follow Arden Personnel on Facebook, Instagram & LinkedIn for live vacancies. &(phone number removed); About Arden Personnel We recruit across Redditch, Bromsgrove, Studley, Henley‑in‑Arden, Evesham, Alcester, Bidford‑on‑Avon, Leamington Spa, Warwick & Stratford‑upon‑Avon. We’re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. &(phone number removed); Your next opportunity could be just a call or click away