Senior service designer (ai)

Senior Service Designer (AI)

Location: Basingstoke (Hybrid)

We're looking for a Senior Service Designer (AI) to lead the design and delivery of AI-enabled services across a large People function. This is a high-impact role at the intersection of service design, AI, transformation and governance, shaping how AI drives real business value.

What you'll be doing

* Leading discovery sessions to identify and shape AI use cases
* Designing end-to-end, AI-enabled services (journeys, blueprints, operating models)
* Building compelling business cases and influencing senior stakeholders
* Driving delivery of AI initiatives with clear governance and reporting
* Ensuring alignment with risk, compliance and responsible AI standards
* Designing human-in-the-loop services with transparency and control
* Defining KPIs and continuously improving service performance

What we're looking for

1. Proven experience leading service design or transformation programmes
2. Experience delivering services where AI or automation is a key driver
3. Strong stakeholder management and workshop facilitation skills
4. Ability to develop business cases and influence at senior/executive level
5. Experience working across complex