Overview
Visitor Services Assistant - Housekeeping
Organisation: The National Trust for Scotland
Job purpose
To clean and maintain Robert Burns Birthplace Museum, to ensure the Museum retains its 5 star Visit Scotland rating and to enhance the visitor experience at the property. The Museum Domestic Assistant should provide an efficient and effective service through high standards of cleaning and maintenance based on the needs of the property all year round, including events and functions.
Responsibilities and accountabilities
* The Museum Domestic Assistant is responsible for a wide variety of duties in connection with the cleanliness and maintenance of the property. These duties involve keeping the Museum and other areas of the building and Education Pavilion clean and functional, following best-practice at all times, and maintaining its 5 star Visit Scotland rating. Cleaning and maintenance of the Museum is also key to ensure RBBM achieves its vision of becoming Scotland’s must-see visitor attraction, acclaimed internationally and loved locally.
* The working days are 5 over 7 and are mainly 5pm-9pm but may vary depending on events and function cleans.
* To ensure that a high level of cleanliness is maintained throughout the Museum and education buildings on a daily basis.
* Opening up and securing the Museum building and / or Education Pavilion, including alarm setting, after hours.
* Each MDA will be responsible for an area and will be expected to clean to the frequency and standards set out.
* To use cleaning materials appropriately, as instructed and economically; to inform Line Manager when stocks are low.
* To ensure that tools and equipment are in good working order, reporting any faults to Line Manager.
* Wearing correct uniform, name badges, or PPE as required.
* General cleaning of surfaces (e.g. window-sills, skirting boards and doors) and the vacuuming/cleaning of floors as appropriate and cleaning of the public areas, offices, meeting room, retail, café areas, public and staff toilets and entrances to the Museum and other areas as required.
* General maintenance, include things like replacing bulbs, function and event set ups, small DIY repairs.
* All MDAs are also required to contribute to major deep cleaning tasks during certain periods of the years.
* Empty and clean bins and remove waste to designated area, including the separation of waste, i.e. recycling, and any other duties which are in line with the Museum’s Green Tourism Award standards.
* Report to Line Manager any defects seen which are likely to affect public experience and security.
* The MDA is required to use only approved cleaning materials and in accordance with manufacturers printed instructions and COSHH regulations. Chemicals should never be mixed with other chemicals.
* Ensure Safe Systems of Work and guidelines are implemented effectively within the role.
* The postholder is required to attend the Trust’s training programs to maintain and improve on their technical skills.
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