Overview
Birtley Medical Group are seeking a friendly, well-organised Medical Receptionist to join our team on a 30hr per week contract. The ideal candidate will have experience in a patient-facing healthcare role and be committed to delivering excellent customer service. Strong communication, IT, and administrative skills are essential. Experience in General Practice and knowledge of EMIS Web are preferred but not essential. You must be able to work independently and as part of a multi-disciplinary team.
Please note, this role involves a variety of shift patterns, including early and late morning starts, as well as early evening finishes.
Main duties of the job
* Provide efficient and effective reception and clerical support to the Practice
* Book patients into the computerised appointment system
* Issue repeat or pre-arranged prescriptions, sick notes, and completed medical reports
* Collect fees for non-NHS services
* Maintain discretion and confidentiality at all times
* Deliver a high standard of customer care
About us
Birtley Medical Group is a busy medical practice with a practice population of approximately 16,000 patients. We are committed to providing patients with the highest possible quality care. We provide modern healthcare facilities with a focus on continually improving the health of our local residents. We have a dedicated and professional team who are here to listen and provide patient centred care. Our values are centred on three key themes of compassion, competence and community.
Details
Date posted: 10 September 2025
Pay scheme: Other
Salary: £12.21 an hour (Increase currently under review)
Contract: Permanent
Working pattern: Part-time
Reference number: A0642--25-0007
Job locations: Durham Road, Birtley, Chester Le Street, County Durham, DH3 2QT
Job responsibilities
To provide administrative duties including but not limited to:
* Processing patient registrations
* Scanning and Read Coding incoming correspondence
* Navigating software systems to identify results and support audit trails
* Respond to telephone enquiries, faxes and emails promptly
* Action outgoing/incoming calls to patients, hospital staff etc.
To provide Receptionist duties including but not limited to:
* Booking in patients on the computerised appointments system
* Issuing (repeat or pre-arranged) prescriptions, sick notes, or completed medical reports
* Collecting fees for non-NHS work
* Answering all incoming calls in an efficient helpful manner, directing calls to the appropriate extension quickly and effectively
* Dealing with hospital letters, reports, test results etc, according to protocol
* Arranging home visits and appropriate administration notes if required
Person Specification
Experience
* Essential: 5 GCSEs (or equivalent) A* - C including English and Maths
* High level of written and oral skills
* High level of computer skills including word processing and spreadsheet applications
* Good numeracy, accuracy and literacy skills
* A positive attitude, committed to excellent customer service
* Ability to meet deadlines
* Proven ability to work well under pressure
* A high regard for confidentiality
* Highly organised, with excellent attention to detail
* Strong team worker
Desirable
* Working with EMIS Web
* Working in an administrative or receptionist role in a GP Practice or NHS hospital setting
Employer details
Employer: Birtley Medical Group
Address: Durham Road, Birtley, Chester Le Street, County Durham, DH3 2QT
Employer's website: birtleymedicalgroup.nhs.uk (Opens in a new tab)
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