Our client, a very successful Managed Service Provider in Central London are looking to hire a 1st Line IT Team Leader. This is an exciting opportunity to lead a dynamic team in a fast-paced help desk environment.
This is a fully office based role (5 days a week).
Key Responsibilities:
* Lead and Motivate: Manage a team of 1st Line engineers to deliver exceptional service, ensuring SLA-driven resolution of client tickets.
* Enhance Team Collaboration: Foster teamwork by encouraging input and proactive solutions from team members.
* Oversee Daily Operations: Monitor workload distribution and ensure efficient day-to-day operations within the help desk.
* Client Engagement: Liaise with clients to maintain SLA standards and assist with Service Delivery Reviews.
* Team Development: Mentor and train team members, promoting their career growth within the organization.
Essential Skills and Experience:
* 2+ years in a similar team leadership role within an IT MSP environment.
* Strong interpersonal and communication skills, with a customer-first approach.
* Familiarity with Microsoft Cloud technologies (Teams and Microsoft 365) and ITSM tools like HaloPSA, ITGlue, NetworkGlue