Customer Service Associate (Bi-Lingual English/German) Why work for us: Competitive pay of £13-15/hr plus annual bonus, and equity Remote-friendly with on-site options and flexible scheduling Annual travel discounts and funds for wellness or personal use Comprehensive health coverage and competitive premiums What You’ll Do: Address customer inquiries through phone, chat, and email, prioritizing a positive and satisfying experience Use various software tools to access and review customer accounts, researching policies to provide accurate resolutions Manage escalated issues with professionalism, patience, and a customer-first approach Work closely with colleagues to maintain consistent, high-quality service across all interactions. Requirements: Fluent in both English and German (speaking, reading, writing) Minimum 6 months of customer service experience in an office or call center environment Proficiency with typing, phone, and computer navigation Flexibility to work varying shifts, including weekends and public holidays There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too. ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.