We’re looking for an experienced Senior Collections Advisor to join our team based in Manchester. You will receive a base salary between £27,000 - 35,000 plus loads of great benefits including hybrid working, private health care, regular salary reviews and more!
If you’re passionate about people have a customer-centric approach, then we want to hear from you!
Perks & Benefits:
* Hybrid working opportunities available after successful probation
* 28 days’ holiday plus bank holidays
* Private Medical Insurance – for you and your family
* Pension Contribution scheme
* Free Office Breakfasts, Snacks & Drinks
* Retail Discounts
The Role:
As a key member of our Collections Team, you’ll be the first point of contact for customers navigating financial difficulties. You'll provide empathetic, solutions-focused support and play a crucial role in helping them get back on track.
We're looking for great communicators who thrive on problem-solving and genuinely care about delivering exceptional service. If you want to be part of a high-energy, forward-thinking team—this is your chance.
Duties:
* Handling inbound and outbound calls with customers regarding missed payments
* Creating tailored payment plans that work for our customers
* Collaborating with specialist teams to support customers in vulnerable situations
* Maintaining accurate records of all customer interactions
* Identifying process improvements to enhance our service
* Proactively managing your caseload and meeting key performance targets
Ideal candidate:
* Experience in Payment Support, Collections, Reconciliations or Recoveries (essential)
* Outstanding communication and listening skills
* A strong understanding of financial support principles
* Empathy and a desire to help customers improve their financial wellbeing
* The ability to stay organised and prioritise workload in a fast-paced environment
If you're looking to make an impact in a vibrant finance department and grow with a supportive employer, this could be the perfect move for you.
For consideration or even for further information, please apply or contact me directly. I look forward to hearing from you.
daniel.taylor@oscar-tech.com
+44 7936 341996