What will you be doing?
Families who’ve experienced a loss need someone they can rely on, who’ll be willing to go the extra mile to make a heart-breaking situation easier to bear. They’ll need someone to carefully guide them during one of the hardest moments of their lives. This is where you can make a real difference.
You’ll develop your knowledge of all the services we offer, including our coffin range, masonry, and floral tributes. When listening to families and learning about their loved ones, you’ll understand their wishes and offer choices to personalise the funeral service.
As a dedicated member of our Funeral administration team, clear and accurate communication between families and Funeral Directors is essential.
You’ll handle sensitive telephone calls and paperwork confidently, ensuring families are informed of full costs and supported when visiting their loved ones in our chapel of rest.
Please note: As of 1st December 2023, new joiners will be subject to a standard DBS check. All offers are conditional on receiving a satisfactory disclosure from the DBS.
How will I know if I am right for this role?
You will be a true professional, welcoming families into your funeral home and ensuring the area is pristine and provides a positive first impression. You’ll keep the premises secure and ensure compliance with statutory and Society Health, Safety & Fire regulations.
With empathy and compassion, supporting the bereaved, you will actively listen and capture their wishes, demonstrating knowledge in your responsibilities. Attention to detail and handling complex information with care are key qualities.
In a funeral home, duties include close treatment of the deceased, daily care checks, preparation for chapel visits, and ensuring the loved one is ready for viewing. Occasionally, you may need to attend to the loved one personally.
We are part of the local community. You may need to cover duties at other funeral homes and build relationships with hospitals, nursing homes, clergy, celebrants, and doctors.
Who are we?
As a progressive Co-operative Society, we aim to help communities thrive. Our people drive positive change. We seek like-minded individuals who want to support communities and help create a sustainable society for all.
To learn more, visit our website careers.coop.
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