Job Description
Role:Customer Support Engineer - WAMSKey Skills/ Screening Questions
Detailed JD
1. WAMS, Power Systems, EMS, DMS, SCADA, eterra
2. Bachelor's degree in Electrical Engineering, Computer Science, or related field.
3. Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology.
4. Hands-on experience with WAMS software platforms (GE, Siemens, ABB, or similar).
5. Experience in Linux/Windows server environments, networking, and databases (Oracle/SQL).
6. Familiarity with real-time protocols (IEEE C37.118, ICCP/TASE.2, DNP3, IEC 61850).
7. Strong problem-solving, analytical, and debugging skills.
8. Excellent communication skills to interact with global customers and collaborate with cross-functional teams
9. Provide L2/L3 customer support for WAMS applications, servers, and associated infrastructure.
10. Diagnose, troubleshoot, and resolve incidents related to WAMS performance, connectivity, and data quality.
11. Monitor real-time data flows and ensure integrity of phasor measurement unit (PMU) data across the grid.
12. Support incident, problem, and change management processes in line with SLAs.
13. Conduct root cause analysis (RCA) for critical issues and implement corrective actions.
14. Assist customers with system upgrades, patches, and hotfixes deployment.
15. Document technical solutions, prepare knowledge arti...