Kidde Global Solutions is seeking a skilled and driven **Specialist, Pre-Sales Engineering (UK)**, to provide expert technical and design support during the pre-sales phase and to contribute to the development of compelling proposals—both of which are critical to driving sales growth in the region. Additionally, this role will offer post-sales technical and product support to ensure continued customer satisfaction.* Recommend, design, and quote Fire Safety solutions that meet/exceed customer needs.* Participate in customer visits and technical discussions where appropriate to help resolve specific technical problems, as well as proactively specify KGS Fire Safety products meeting customer requirements.* Liaise closely with sales team & product management to develop region-specific solutions.* Provide regular feedback on customers’ technical requirements and complaints in relation to KGS and competitive products.* Advise the commercial team on the benefits of KGS products, competitive comparisons, and recommend cost-effective solutions.* Maintain accurate, up-to-date records of product technical documentation, test reports, approvals, certification, etc.* Organize and conduct customer technical training jointly with the commercial team.* Deliver product overviews and lead pre-sales presentations to clients & consultants.* Provide and coordinate after-sales technical support to Business Partners & end users.* Provide partial telephone technical support.* Accepting, checking and solving support requests (2*nd* level support Global)* Minimum of 5 years technical experience in the Fire alarm industry with demonstrated abilities in some of the key areas of the job* Good communication skills.* Ability to work within a team environment.* Attention to detail and the ability to organize effectively.* Proven technical & design skills; enjoys multiple assignments or projects in a wide range of product applications.* Computer proficiency in all common business and engineering applications.* Fire experience, Fire detection & alarm etc.* Good knowledge and understanding of various software packages such as Word, Excel, PowerPoint.* Dynamic, results-driven self-starter; works independently.* High degree of personal and business ethics.* Strong interpersonal skills, resourceful and committed team player.* Excellent presentation and communication skills.* Ability to understand and analyze customer´s needs.* A Customer and Service approach, intuitive, positive and creative.* Strong analytic mind.
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