Join our Team as a Customer Service Advisor - Business!
Location: Whiteley
Salary: £26,000 per annum + KPI Bonus
Hours: Monday - Friday 08:30 - 17:30
About The Role
We are seeking a dedicated, customer-focused individual to join our team as a Customer Service Advisor - Business. In this role, you will be the first point of contact for our business clients, providing exceptional service and support to meet their communication needs. If you are passionate about customer service and excel at solving problems, we want to hear from you!
What Makes You a Great Fit
* Strong communication skills with the ability to build relationships with business clients.
* Experience in a customer service environment, preferably within a business context.
* Proactive and able to manage multiple client requests effectively.
* Adept at identifying client needs and providing tailored solutions.
* Problem-solving skills with a solution-oriented mindset.
* High attention to detail and the ability to work under pressure.
* IT literate, with an interest in communication technologies.
* Collaborative team member who contributes to collective success.
Key Responsibilities
* Provide first-class support to business clients through various communication channels.
* Resolve client queries efficiently and escalate issues when necessary.
* Maintain accurate client records and update CRM systems.
* Attend online meetings with potential and existing customers.
* Stay informed about product updates, changes, and company policies.
* Coordinate with other departments to ensure seamless service delivery.
* Display a polite and professional telephone manner at all times.
* Manage relationships at all points up to Director level.
* Identify opportunities to enhance client experiences and report findings to management.
Perks For Our People
* Holidays: 25 days + bank holidays and buy/sell options
* Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
* EV Scheme: Lease a brand-new electric car
* Lifestyle: 9% combined pension contribution and 4x salary life assurance
* Rewards: Quarterly and annual employee awards, discounts on tech
* Socials: All-expenses-paid company events
* Development: In-House Training Academy
* Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
Who We Are
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
Our Values
We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.
Ed&i
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
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