Key Responsibilities
* To meet the targets or to ensure that procedures are in place, driving them, monitoring and putting corrective actions in place when necessary, for all the following procedures:
* Security and Shrinkage
* Cash desk management
* Administration management
* Health and Safety.
* Sales: To use commercial information and product knowledge to drive sales and other activity in the store using the internal tools provided and to drive marketing initiatives and sales performance.
* Hours: To manage the budget of hours in the store effectively.
* Rota: To design the ideal rota to ensure you have people in the right place at the right time taking into consideration the budget of hours provided by the HR Manager.
* Productivity or cash/unit: To meet the budget, monitoring and taking corrective actions when necessary.
* Competitors' awareness: To be aware of the current competitors, do Competitors Shopping giving relevant feedback to appropriate parties such as product managers or regional managers.
* To control stationary, cleaning, telephone, post, maintenance, uniforms and travel costs in line with Company budgets.
* To ensure that procedures are in place, driving them, monitoring and putting corrective actions in place when necessary for all the
following procedures:
* Payroll
* HR: ER processes, sickness and absence management
* Recruitment: To forward thinking and planning with low cost initiatives.
* To have clear, timely and effective communication with Head Office, Product Managers, Regional Manager and Commercial
Directors.
* To give and receive constructive and honest feedback and criticism for/from people they work with in a positive manner and to use it
for their own development and their team.
* To develop the team through performance reviews and Personal development plans with the relevant follow-ups.
* To ensure that inductions and training are carried out for
all employees.
* To manage succession plans in the store (including Company development programs).
* To manage performance of the relevant employees and to coach them when needed.
Experience and Qualifications
* Knowledge of the Company, the brand and the store they are applying for.
* Solid experience managing a similar fast-paced retail operation (for external candidates) or outstanding.
* Passion for fashion, market, competitors and trend awareness.
* Maximize profitability and drive sales.
* Team management experience.
Skills and Attitudes
* Lead by example, motivate and develop staff.
* Shows positive behaviours systematically and in line with Company standards.
* Self-motivated and ability to motivate others.
* Forward planning skills.
* Commercial awareness.
* Strong organisational and time management skills.
* Good level of numeracy.
* Schedules and executes multiple tasks simultaneously and in line with Company standards.
* Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals.
* Flexibility and problem solving ability.
* Identifies problems and reacts accordingly.
* Uses initiative to seek proactive solutions.
* Handle pressure and react quickly to situations making timely decisions in challenging conditions and circumstances.
* Excellent communication (both verbal and written) and interpersonal skills.
* Takes ownership of self-development.
* Ability to work autonomously and as part of a team