Annual salary: up to £48,000.00 Contract Manager Location: Peterborough Salary: £48,000 Hours: 42.5 per week, Monday to Friday Contract: Full-time, Permanent Field and Office based About the Role This role plays a key part in supporting the wider team by ensuring day-to-day activities are completed accurately and on time. You’ll be responsible for managing your own workload, working closely with colleagues and stakeholders, and contributing to the smooth running of processes within the function. The position offers the opportunity to develop your skills, gain exposure across the team, and make a meaningful contribution to operational delivery. Key Responsibilities Take full responsibility for the day-to-day operational and commercial delivery of repairs and maintenance contracts, including housing disrepair work Ensure responsive and planned repairs services are delivered safely, efficiently, and in line with contractual, legal, and budgetary requirements Lead and manage direct labour workforce and supply chain partners, ensuring the right resources are in place to meet service demand Ensure full compliance with Health & Safety legislation, COSHH requirements, and Mears operating procedures across all repairs activity Oversee the management of housing disrepair claims, ensuring compliance with the Pre-Action Protocol for Housing Conditions Claims (England) Drive service performance and customer satisfaction, ensuring contractual KPIs and service levels are consistently achieved Provide strong operational leadership, coaching and developing supervisors and teams to improve productivity, quality, and engagement Build and maintain effective working relationships with local authority clients, residents, subcontractors, and community stakeholders Monitor costs, performance, and risk, providing accurate reporting and insight to senior management Support continuous improvement across repairs operations, identifying opportunities to improve service delivery and value for money Key Criteria Strong working knowledge of Health & Safety regulations, including COSHH Confident people manager with the ability to lead, motivate, and develop teams Excellent communication and interpersonal skills, with the ability to engage effectively with clients and residents Strong customer focus with a practical, solutions-led approach Highly organised and decisive, with the ability to manage competing priorities Confident in negotiation, influencing, and stakeholder management IT literate, with strong written and verbal communication skills Previous experience in social housing Uk Full driving licence What We Offer 25 days annual leave plus bank holidays Private medical care Annual Mears Fun Day – a company-wide thank you event Paid Volunteering Leave to support causes you care about Mears Rewards – staff perks including discounts on groceries, holidays, and more Share Save scheme and family-friendly policies Join Mears and help us deliver repairs that really make a difference. All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan (francesca.swan@mearsgroup.co.uk) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply. We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK. Our Values - Customers / Innovation / Teamwork / Responsibility