About Freshcup
Freshcup was founded with the vision of reducing the use of disposable cups and keeping sinks free of dirty cups. Our innovative, compact washer is designed for workplaces, hospitality venues, healthcare facilities and more. With thousands of installations worldwide, Freshcup is now expanding into the UK. We are committed to sustainability, ease of use, time savings, and ensuring clean cups for every setting. Our customer base include installations across organisations from government ministries and large corporates to SMEs.
The Role
We are seeking a skilled and customer-focused Technician to join our UK team. This role is central to Freshcup’s success, ensuring that our machines are installed correctly, well-maintained and delivering a seamless experience for customers. As the face of Freshcup UK for many clients, you will combine technical expertise with a passion for service, building long-term relationships and ensuring our customers are delighted with both our product and our support.
Key Responsibilities
* Install Freshcup machines at customer sites, ensuring compliance with UK plumbing and electrical standards
* Provide routine maintenance and respond to service requests quickly and effectively
* Diagnose and resolve technical issues, escalating where necessary
* Train customers on correct use and care of their Freshcup system
* Maintain accurate service records, parts usage and customer updates
* Work closely with the Sales and Customer Service teams to ensure smooth installations and excellent after-care
* Represent Freshcup UK with professionalism, building strong and lasting customer relationships
Requirements
* Knowledge of plumbing and/or electrical systems
* Excellent problem-solving skills and hands-on ability to fix issues on site
* Customer-centric approach with outstanding communication and relationship-building skills
* Full UK driving licence and willingness to travel to client sites
* Highly organised, proactive and reliable
Preferred
* Previous experience as a technician, installer, field engineer or similar
* Suitable for those with newly gained qualifications
* Experience with appliances, catering equipment, coffee machines, or water dispensers
* Understanding of UK compliance requirements for plumbing and electrical installations
* Familiarity with CRM and service management systems
What We Offer
* High visibility and customer interaction – your work directly drives client satisfaction
* A supportive, mission-driven team environment