Senior User Researcher (Freelance Contract)
Contract Overview
We are hiring a Senior User Researcher (Freelance) to support a subscription-based digital product across web and mobile app. This is a hands-on contract role focused on discovery, monetisation, and subscription experience optimisation.
This role suits an experienced researcher who is comfortable working in ambiguity, influencing senior stakeholders, and translating research into clear product and design direction.
Contract Details
* Start date: ASAP/mid-January
* Contract length: Initial 3 months (strong possibility to extend)
* Location: London (Victoria)
* Work pattern: Hybrid - 2 days per week on-site (cannot be remote)
* Travel: Regular travel to Nottingham is required
* Work schedule: Full-time, Monday-Friday
* Reporting to: Product and Design leadership
* IR35: Inside IR35 (Only to use Umbrella, cannot use Ltd or Sole Trader)
* Day rate: £500 per day
Key Responsibilities
* Lead end-to-end user research across subscription journeys on web and app
* Plan and research to validate freemium models, pricing, and monetisation
* Run discovery activities, including user interviews, usability testing, and concept validation
* Design research plans covering both tactical improvements and strategic redesign initiatives
* Analyse and synthesise research findings into clear, actionable insights
* Collaborate closely with Product Managers, Designers, Engineers, and senior stakeholders
* Champion human-centred design, accessibility, and usability across the product life cycle
Required Experience
* Background in subscription-based products and/or E-commerce preferred
* Strong qualitative research skills (quantitative experience beneficial)
* Confidently framing research questions, defining hypotheses, and selecting methodologies
* Experience using remote research tools (eg UserTesting or similar)
* Familiarity with analytics platforms
*Rates depend on experience and client requirements