Join to apply for the Planner role at Combined Facilities Management (CFM) Ltd .
About us: CFM is a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350-strong all-trade workforce.
Key Responsibilities:
Be the initial point of contact for tenants for urgent, routine, and adaption works.
Schedule customer appointments and create events.
Notify customers on planned arrival of workers.
Assign jobs to relevant trades/departments within the required job category via computer communication, considering cost, customer service, and resource availability.
Raise survey events on new COTs, Adaptations, and Response jobs.
Monitor progress of all jobs to ensure scheduled works are completed and PDAs are correctly filled out.
Liaise with administration team, supervisor, and management to answer queries and review ongoing works.
Coordinate daily with client district maintenance officers/administrators.
Monitor required completion dates, ensuring they are met or extensions are requested if needed.
Handle queries and resolve complaints.
Maintain standards and processes to reach KPI targets.
Support other planning areas as part of a cross-functional team.
Review KPI prior to monthly meetings and prepare necessary documentation.
Prioritize customer orders by due date to support meeting target deadlines.
Escalate issues promptly to management and help resolve problems efficiently.
Requirements:
IT literate, proficient in Microsoft Office.
Experience in scheduling/logistics and customer service.
Preferred experience in a fast-paced construction environment focused on housing maintenance.
Degree or HND in a related discipline is advantageous.
Competencies:
Excellent communication skills for managing client relationships.
Strong planning and organizational skills.
Ability to work independently and within a team.
Accuracy under pressure and meeting deadlines.
Understanding of operating costs and productivity.
Knowledge of construction and team skills.
Customer service and problem-solving skills.
Skills: Planning & Organising, Customer Service, Scheduling Experience.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Construction
This job posting is active and not expired.
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