About the Role
As a member of our Front of House team at Wildheart Café, you will play an important role in creating a welcoming and enjoyable experience for every guest. This is a varied and fast‑paced position where no two days are the same.
You will often be the first point of contact for our visitors, offering a warm and friendly welcome, assisting with enquiries, and ensuring service runs smoothly from start to finish. Your responsibilities may include preparing and serving food and drinks, handling transactions, supporting visitors on arrival, and helping customers with purchases.
We’re looking for someone who is proactive and adaptable, with the ability to stay calm and positive during busy periods. You’ll take pride in delivering excellent customer service, paying attention to the small details that make a big difference to our guests’ experience.
Working closely with your team, you will also help maintain high standards of cleanliness, organisation, and presentation across all front of house areas. This is a great opportunity for someone who enjoys working with people, thrives in a lively environment, and wants to be part of a friendly and supportive team.
Key Responsibilities
* Deliver excellent customer service to all guests across all areas
* Take orders, handle payments, and serve food and drinks
* Maintain a clean and welcoming environment
* Support team members across different areas when required
* Represent the Wildheart brand in a positive and professional manner
About You
* Friendly, approachable, and confident with a bubbly personality
* Strong communication and interpersonal skills
* Ability to think quickly and work in a fast‑paced environment
* Reliable, flexible, and a strong team player
* Previous customer service experience is desirable but not essential
Working at the Wildheart Animal Sanctuary you will enjoy…
* Day time hours
* Free admission for you and your household whilst working with us
* Being part of a friendly team
* Free parking
* Discount in our Wildheart Shop & Cafe
* Solent Ferry discounts
* Additional third‑party discounts
* Your Birthday Off!
Requirements
Applicants must be 18 or over and be able to work a variety of weekdays and weekends. The summer months will also see occasional evening work available.
#J-18808-Ljbffr