A well known hospitality / restaurant group are looking to appoint an experienced Facilities Manager to oversee FM, equipment and contractor service delivery across their estate of over 100 restaurants.
They operate an outsourced model which requires the management of suppliers, ensuring safe and compliant service delivery, supporting field teams, and responding effectively to urgent or emergency equipment issues to minimise operational disruption.
Key Responsibilities
Service Delivery, Safety & Compliance
Ensure safe, compliant, and high-quality delivery of equipment services across the estate.
Carry out site checks as required, providing support to field teams by assessing issues and coordinating appropriate solutions.
Manage contracted services in line with SLAs, service requirements, and agreed processes.
Lead the response to emergency equipment failures, ensuring rapid contractor action to protect restaurant operations.
Identify risks relating to equipment and service delivery and implement mitigation measures.Supplier & Contractor Management
Manage external suppliers and contractors, ensuring compliance with performance, quality, cost, and safety standards.
Optimise supplier performance through SLA management, KPI tracking, and performance reviews.
Develop and maintain strong, transparent relationships with both suppliers and internal stakeholders.Financial & Operational Control
Monitor and forecast Opex and Capex budgets relating to equipment and maintenance.
Track supplier costs and provide timely reporting of financial variances or risks.
Drive operational efficiencies and cost-saving opportunities.Projects & Continuous Improvement
Lead and support equipment-related and cross-functional projects, ensuring successful planning and delivery.
Evaluate project progress, address issues, and embed continuous improvement.
Prepare and present data, reporting, and metrics on service performance, budget utilisation, compliance, and risks.
Person Specification
Background in multi-site quick service restaurants, retail, or hospitality operations.
Strong experience in equipment, asset, or contractor management.
Proven ability to handle urgent or emergency equipment issues calmly and decisively.
Excellent understanding of building services (M&E)
IOSH or NEBOSH certification (desirable)
Excellent communication and stakeholder-management skills.
Strong negotiation and problem-solving capabilities.
Good understanding of budgets, financial reports, and cost control.
Comfortable working cross-functionally and independently with high initiative.
Project management experience or qualification (desirable).
Salary / Package
£60,000 - 65,000
Car / Car allowance
25 days holiday + bank holidays
Company pension contribution
Staff discounts
Flexible working
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