Job Description
We are currently seeking a Customer Service Advisor to join a leading national manufacturing business in Sheffield's Kiveton Park area.The position offers on-the-job training.What's in it for you as a Customer Service Advisor: Hourly pay rate - £13.55 per hour (salary £29,945) Hours of work - Monday to Friday 8am - 4pm or 9am - 5pm rotating The position is initially offered on a 2 - 3 month temporary basis, which could potentially be extended.Main duties of the Customer Service Administrator: Manage customer inquiries and provide exceptional customer service Perform accurate and efficient order entry, converting the customer's requirements into the ordering software Close liaison with customers, commercial, production and logistics partners to meet and exceed customer needs Collaborate with team members to streamline processes and improve overall efficiency Handle customer complaints and escalate issues as necessary to ensure swift resolution - logging, investigation, resolution and remedial actions Manage call offs, partial shipments, and back orders until orders are completely fulfilled Build and maintain product knowledge and develop team resource banks for product, process, customers and FAQs.Requirements of the Customer Service Advisor: Previous experience in a customer service or administrative role, preferably in a manufacturing or similar industry Great interpersonal skills, both written and verbal, with a professional and courteous demeanour Working Knowledge of Windows based IT Systems Ability to multitask and prioritise tasks in a fast-paced environment Excellent organisational skills and attention to detail Flexibility to adapt to changing priorities and responsibilities.If interested, please apply now!TPBN1_UKTJ