Overview
Join to apply for the Team Leader role at Mountain Warehouse.
Application Deadline: 18 October 2025
Department: UK Retail | Location: Victoria Place (VIP) | Compensation: £13.55 / hour
Position
We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.
Key Responsibilities
* Leadership & Team Development: Foster a collaborative and supportive team environment, unite colleagues around shared goals; drive continuous growth by coaching, training, and mentoring your team; keep your team informed and engaged through clear, open communication; empower your team with up-to-date product knowledge to meet customer needs confidently.
* Operational Excellence: Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point daily; oversee daily store operations, including opening and closing duties; lead engaging visual merchandising efforts to create a clean and inviting space; prioritise Health & Safety to safeguard the wellbeing of your team and customers.
* Sales & Performance: Motivate your team to meet and exceed sales targets and KPIs; identify growth opportunities for team members and suggest development strategies.
* Customer Experience: Set the standard for exceptional customer service and ensure it’s delivered consistently; resolve customer concerns promptly and professionally to create memorable shopping experiences; represent the Mountain Warehouse brand with enthusiasm and professionalism; build connections within the local community to enhance the store’s welcoming atmosphere.
We would love to meet someone who is
* Passionate about delivering outstanding customer service
* A confident, reliable motivator with talent for inspiring others
* Experienced in all areas of retail, from stock control to visual merchandising
* A strong communicator who can engage at all levels and provide constructive feedback
* Proactive and results-driven with a track record of setting and achieving goals
* Approachable, trustworthy, and a natural team player
* Skilled at problem-solving within company guidelines and policies
What’s in it for you?
* Monthly Bonus Scheme: A performance-driven bonus structure with achievable targets and additional rewards on top of base salary
* 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
* 28 days annual leave, including Bank Holidays
* Access to Employee Assistance Programme and Colleague Hardship Scheme
* Generous Colleague Referral Incentive
* Auto-enrolment Pension scheme
* A stable, supported environment
* Length of service awards
Note: This description reflects the responsibilities and requirements of the role as provided.
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