Job Description About Us:
We are one of the UK's leading mobility specialists, designing and manufacturing cutting-edge mobility scooters and rise-and-recliner chairs. Our mission is simple: to give people with limited mobility the freedom, independence, and accessibility they deserve. And we’re looking for a motivated Customer Service Associate to provide exceptional support and ensure a positive experience for all our customers.
The Role:
Manage Communications: Respond to customer enquiries via phone and email, providing prompt and effective resolutions while maintaining a positive customer experience.
Upselling: Proactively identify customer needs and recommend additional products or services that enhance their experience, increasing revenue opportunities.
Delivery Coordination: Ensure seamless scheduling and delivery of products and services.
Administrative Management: Efficiently handle administrative tasks, maintaining accurate records of all customer interactions and transactions.
Troubleshooting & Support: Resolve customer issues over the phone or email when possible, reducing the need for engineer visits and optimising service efficiency.
Post-Service Engagement: Follow up with customers after engineer...