Overview
Our Gallagher UK Retail Team are seeking a dedicated and hardworking Motor Claims Handler to join our Claims team to look after our Transportation and Commercial clients. Our dynamic and collaborative team is based in West Malling, Kent so this will be a hybrid role (3x days/office). Working directly with our clients and suppliers, you will be responsible for delivering a high quality, professional advice service to your clients concerning any claims issues from beginning through conclusion. Servicing our clients with utmost care and making a difference is our focus and goal. How you'll make an impact Manage own caseload of Motor claims on a non-delegated authority basis. Service the client promptly and efficiently and in accordance with Group SLA’S. Advise and update your clients about relevant events and discussions during their claim. Ensure complete customer satisfaction during what can be a stressful time. Regularly assess the status of claims with clients, insurers, and/or their advisors/solicitors, including updating and informing them of any additional information acquired during the claims process. Offer appropriate technical advice to clients throughout the duration of the claim. Encourage, show compassion, and effectively balance your client’s expectations. Ensure your market, insurance, legislation, and other technical knowledge is developed and maintained. Run claims efficiently and keep the system updated with all relevant that claims statistics are accurate and produced in accordance with SLAs. Develop working relationships with clients, insurers and internal stakeholders to promote customer satisfaction Ensure the claims statistics, when required by the client, Placing Department or insurers on risk, are accurate and produced in accordance with SLAs. Comply with Gallagher Professional Standards Manual in accordance with statutory requirements for role with specific attention to Consumer Duty Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations good governance and Gallagher’s shared values, putting clients at the heart of our business. Attend client meetings with the Account Executive to discuss the clients claims About You Previous experience within the Motor Claims industry is essential Educated to degree standard or equivalent is desirable Cert CII/ACII would be advantageous Strong client service drive along with forward planning and analytical skills Exceptional communications skills, task focused, and keen to develop your career Able to spot potential risks and seek advice when required; by applying due diligence and adhering to company processes Strong social skills, able to show initiative when assisting team members Eligible to work in the UK #LI-JJG Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…