Job Description:
Reports to: Director of Finance & Corporate Affairs
Hours: 21 hours per week (0.6 FTE)
Location: 29-31 Montgomery Street, Belfast
Campaign Service/Cause: Volunteering
Remuneration: £25,476 - £27,919 Pro-rata
Overall Purpose of Post: The Volunteer Engagement Co-Ordinator is responsible for volunteer retention and coordination across the organization. The role ensures adherence to data management strategies, effective monitoring, evaluation, and learning processes. The postholder facilitates volunteer recruitment, induction, and support, contributing to service development and promoting good practice in service delivery, evaluation, and quality assurance in collaboration with Service Leads & SMT.
Key Responsibilities:
1. Volunteer Co-ordination: Develop and refine volunteer recruitment strategies, oversee the volunteer database, maintain inventory of needs, process Access NI checks, update role descriptions, organize training, develop new initiatives, promote volunteering, and maintain communication with volunteers.
2. Monitoring, Evaluation and Learning: Support monitoring and evaluation processes, develop case studies, coordinate satisfaction surveys, and ensure alignment with funding requirements.
3. Quality Assurance and Development: Review and develop policies, ensure standards are maintained, promote diversity and inclusion, and support quality improvement initiatives.
4. Data and Information Management: Manage data collection and reporting, analyze statistics, ensure GDPR compliance, and support external communication.
5. External Relationships: Build and develop stakeholder relationships, attend external meetings, and develop partnerships.
6. General: Support volunteers as part of a multidisciplinary team, promote services, and perform other duties as required. Willingness to undertake training and flexible working hours are essential.
Person Specification:
Essential Criteria: Experience in volunteer training and event organization, managing people or volunteers, relevant work experience, GCSE English and Maths, excellent communication skills, organizational skills, IT proficiency, teamwork, independence, adaptability, empathy, commitment to values, valid driving license, and access to transport.
Desirable Criteria: Experience in health and social care, community engagement, developing training programs, involving volunteers, relevant qualifications, and management training.
Other Information:
Terms include flexible working, annual leave, pension, sick pay, healthcare, and other benefits. Successful applicants must provide proof of right to work, undergo a Disclosure and Barring Service check, and pass reference checks. The role involves evening and weekend work, with a 12-month probation period.
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