Are you passionate about visitor experience and connecting people with nature? We are recruiting for a Visitor Experience Officer with excellent people skills to join our team. Working at Minsmere reserve, you'll be providing a unique and fascinating visitor experience inspiring our visitors to support nature conservation now and in the future. Visitor Experience Officer Reference: JUL (Apply online only) Location: RSPB Minsmere, IP17 Contract: Permanent Hours: 22.5 hours per week, worked over 3 days Salary: £25,847.00 - £27,594.00 Per Annum, Pro Rata Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave This role is fundamental in ensuring we have the highest quality of visitor experience for both new and existing audiences. Minsmere is the RSPB’s flagship nature reserve based on the wild and picturesque Suffolk coast. Home to over 6000 different species Minsmere gives our visitors front row seats to incredible wildlife spectacles and views of some of the UK’s rarest wildlife like Bitterns, Marsh Harriers, Bearded Reedlings and Avocets. Minsmere is recognised as one of Europe’s most important areas for nature and biodiversity and offers a huge opportunity to engage people, connect them with nature and gain their support for the RSPB’s vital conservation work. You will be working with the Visitor Experience team and volunteers to ensure a coherent visitor offer is delivered whilst also working with the wider reserve and HQ team to ensure the highest quality of RSPB visitor experience. Essential skills, knowledge and experience: * Computer literate to include professional use of social media to adhere to brand requirements. * Working knowledge of visitor engagement techniques and ability to maximise engagement and income generation. * Excellent verbal and written communication skills. * Ability to manage and respond to customer needs and feedback. * A team player who can motivate and inspire people. * Ability to problem solve, plan and prioritise workloads. * Health & Safety in the workplace. Desirable skills, knowledge and experience: * Experience of managing and delivering against targets and KPI’s. * Experience of analysing and interpreting data in a visitor experience environment. * Successful experience of managing or supporting a team of staff and/or volunteers. * Having contributed to a successful visitor project or visitor attraction. * Working knowledge of Equal Opportunities and Diversity. * Knowledge of wildlife and conservation. Benefits: * Flexi-time and time off in lieu * Annual volunteer day with the RSPB or another charity * 4 weeks paid sabbatical for every 5 years of service * 20% discount at all RSPB retail outlets * Cycle to work scheme * Free access to the RSPB Worker Assistance Programme. Additional Information: * This is a Permanent Part-Time role for 22.5 hours per week, worked over 3 days, one of which is likely to include Sunday. * This role will require regular weekend and bank holiday working so flexibility is essential. Although experience in a similar role is desirable, we actively encourage anybody who believes that they have the required transferrable skills to apply for this role. We’re after the right person. If you don’t quite hit all the criteria, but still hit the majority, you should still apply! The ideal candidates will have strong communication skills, proven experience at delivering events and a high standard of visitor experience - if that's you we'd love to hear from you! Closing date: 23:59, Sunday 24th August 2025 We are looking to conduct interviews for this position on 8th September 2025. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application. No agencies please