Customer Services Advisor
Age 21+ £12.41 per hour
Under 21 £10.20 per hour
Love all things motoring and cycling? Great with customers? Your knack for customer service and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to give you the skills you need – you'll be delivering market‑leading standards of service.
You will be working on customers' vehicles in our car park and on bikes in‑store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem‑solving skills and your ability to work quickly and efficiently.
Responsibilities
* Deliver great customer service, ideally in a retail sales environment.
* Proactively help customers and understand their needs.
* Apply problem‑solving skills to fitting and servicing tasks.
* Work on a rota basis, including weekends.
Qualifications
* Experience of delivering great customer service, ideally in a retail sales environment.
* A proactive approach to helping customers and understanding their needs.
* Problem‑solving skills.
* Availability to work on a rota basis, including weekends.
* Ideally, some knowledge and skills in car parts fitting and cycle repair.
* Ideally, some experience of working towards and achieving sales targets.
Benefits
* 25% off most of our products in Halfords Retail stores and online.
* Amazing discounts of up to 50% on your garage bills at Halfords Autocentre.
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies.
* At least 25% colleague discount at Tredz.
* Life Assurance.
* Uniform.
* Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
* Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week.
* Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced.
* Option to join our Sharesave scheme: save to purchase shares at a 20% discount.
* Cycle2Work scheme.
* Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy‑day fund for the future.
* Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well‑being services.
Location
Halfords
15 Morledge, Derby DE1 2AW, UK
Equality and Diversity
Halfords is committed to creating an inclusive workplace for our colleagues. We are an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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