SPA MANAGER Permanent | Birmingham OTE £39,000 Are you passionate about wellness and exceptional customer service? Do you thrive on leading teams to deliver outstanding guest experiences? Our client is a group of nationwide state-of-the-art health clubs with luxurious spas. On the lookout for an experienced and motivated Spa Manager to join their team. Your Perks: Complimentary lunch or breakfast Flexible working schedule 28 days annual leave, increasing with length of service Free gym membership Complimentary gym membership for a nominated person (after 2 years' service) Discounted spa treatments - 30% Discounted spa retail - 20% on premium skincare products Discounted food and beverages - 50% café/bar discount Career and personal development training Mental health, wellbeing and EAP services Length of service awards Staff awards and performance bonuses Discounts on entertainment and shopping A Typical Day as a Spa Manager: Oversee the daily operation of the spa, ensuring a seamless, luxurious and relaxing experience for all guests Lead, motivate and manage a team of qualified therapists and support staff Develop and implement strategies to maximise spa revenue and enhance client satisfaction Deliver a range of spa treatments when required, including massages, facials, manicures and pedicures, tailored to individual guest needs Maintain the highest standards of cleanliness, safety and customer service Manage budgets, inventory and staff scheduling to ensure efficient operations Foster a positive, collaborative working environment that supports professional growth and development What We're Looking For: NVQ Level 2 & 3 Beauty Therapy qualification (or equivalent) KPI-driven with a strong focus on results Dynamic interpersonal skills with a customer-centric approach Excellent written and verbal communication skills, confident engaging with clients in person, by phone and via email Proven experience delivering exceptional customer service Ability to manage multiple priorities with flexibility and initiative Strong decision-making and problem-solving skills Previous experience managing a team with a passion for people development Ability to build rapport, trust and credibility Flexibility to work weekends and holidays Desirable: Knowledge of premium spa brands and treatments, including ELEMIS Why Join Us? This organisation is a recognised leader in the health and wellness industry, committed to excellence, innovation and premium guest experiences. Their luxurious spas provide a tranquil escape for members and guests, while offering rewarding and progressive career opportunities for employees. As a Spa Manager, you will play a key role in shaping unforgettable spa journeys and leading a passionate team in a high-end environment. Ready to take the next step in your career? Apply now and become part of a team where wellness, luxury and people come first.