Senior Second Line Support Technician – CTX Group
Job Title: Senior Second Line Support Technician – Motorsport Industry
Location: Towcester, Northamptonshire
Type: Full-time | On-site with some travel
Travel: Occasional UK and international travel required
Driving Licence: Full UK driver's licence and valid passport essential
Join Our Team
Are you an experienced IT professional with a passion for high-performance environments? Join a leading motorsport organisation at the cutting edge of engineering and technology. We are looking for a Senior Second Line Support Technician to provide expert IT support across our UK operations and international events.
What You'll Be Doing
* Overseeing IT operations and contributing to software development support
* Troubleshooting hardware, software, and network issues (on-site & remote)
* Building, configuring, and deploying laptops and desktops
* Conducting routine system checks, backups, and security audits
* Delivering IT inductions and managing onboarding/offboarding processes
* Maintaining asset registers and performing annual audits
* Managing mobile devices, print solutions, and telephony systems
* Monitoring system alerts and responding to incidents
* Maintaining and updating internal knowledge bases
* Collaborating with remote and on-site teams and key stakeholders
* Supporting and managing international remote IT setups at events
What We're Looking For
* Essential Skills & Experience
* Minimum 3 years' experience in IT support, ideally in a service delivery capacity
* Strong technical knowledge of Microsoft Server, Active Directory, Azure, and Microsoft Defender
* Experience with virtualization platforms (ideally V-Sphere and Hyper-V)
* Solid networking skills (switching, routing, VLANs)
* Confident communicator with excellent customer service skills
* Self-starter with strong problem-solving and analytical abilities
* Able to adapt quickly to a dynamic, high-pressure environment
* Desirable Extras
* Experience with antivirus tools like Microsoft Endpoint and Huntress
* Catia 3DX administration
* Familiarity with JIRA and Confluence
* AV over IP (video distribution) experience
* Cisco networking knowledge
* SonicWall firewall management
* Project management capabilities
* Additional Requirements
* Based at our Towcester headquarters, with occasional travel to local satellite offices
* Willingness and ability to travel internationally on an occasional basis
Why Work With Us
You'll be joining a world-class motorsport company where performance, precision, and innovation are part of daily life. If you're looking to take your IT career to the next level in a unique and fast-paced industry, we'd love to hear from you.
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