Join to apply for the Hospitality Sales Coordinator role at SILVERSTONE CIRCUITS LIMITED
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Join to apply for the Hospitality Sales Coordinator role at SILVERSTONE CIRCUITS LIMITED
Description
Our Commercial department is full of go-getters, and we’re racing ahead with our longer term vision of sustainability and diversification. This means that we have a number of large and smaller scale initiatives in the works to make Silverstone more profitable, sustainable and a better place to work. We take the birds-eye view to work with the rest of the business to drive commercial sales, form strategic partnerships, evolve our customer experience and identify key areas that are missing from the team. And, there has never been a more exciting time to join as we accelerate into the future.
Application Deadline: 8 August 2025
Department: Sales
Employment Type: Permanent - Full Time
Location: Silverstone
Description
Our Commercial department is full of go-getters, and we’re racing ahead with our longer term vision of sustainability and diversification. This means that we have a number of large and smaller scale initiatives in the works to make Silverstone more profitable, sustainable and a better place to work. We take the birds-eye view to work with the rest of the business to drive commercial sales, form strategic partnerships, evolve our customer experience and identify key areas that are missing from the team. And, there has never been a more exciting time to join as we accelerate into the future.
Provide effective and efficient administrative support to the Sales team. Establish and maintain good relationships with new and existing clients who show an interest in holding their event/s at Silverstone. Assist and work closely with BDMs and other departments to deliver a client friendly and seamless sales administration function.
Key Relationships
* Commercial Director
* Hospitality Sales Manager
* Event delivery teams
* Marketing and Finance
* Customer Services
Key Responsibilities
* Be the main administrative point of contact for selected corporate clients
* Establish excellent customer relationships and provide a high standard of service to both internal and external customers handling incoming enquires both over the phone and email.
* Assist with the sales process as directed by providing relevant information and administration support with proposals, quotes and templates, creating and updating Optimo, or relevant systems accordingly.
* Manage pricing and agreed allocations on Delphi, to ensure maximum occupancy.
* Provide additional telephone and email support for incoming enquiries, distribution of email into the sales inbox, and support on specific client projects.
* Oversee weekly and monthly reporting for Corporate Sales and International, including yield reports, revenue reporting and contracted status. Provide pdq sales reports to finance
* Raise PO’s, invoices, credit notes and updating relevant systems
* Collate data and create sales reports for sales analysis by the Head of Sales
* Complete agents / third party invoicing weekly and raise any outstanding credits to manage and minimise customer debt.
* Administer, update and maintain marketing plan, ensuring an up to date view of marketing spend. Ensure deadlines for content to be provided to the marketing team are met. Ensure venue directories are correct and up to date.
* Creating & updating user manuals – Delphi user manual, sales process, C&B manual, DDR’s, AV Packages.
* Assist with varied sales administrative tasks and broad Sales team ad hoc projects as and when required.
* Attend Networking events and promote Silverstone as a venue where appropriate.
* Support with market research, current trends, competitor analysis reports
Team Responsibilities
* Help to create a welcoming and professional environment and proactive culture within the department
* Professional presentation, both physically and in all aspects of work and conduct, in order to reflect the Silverstone values
* Contribute to the personnel aspects of any Health & Safety matters as required to maintain the implementation of best practice methods and policies across the Circuit and Estate
* Operate in accordance with SCL Policies at all times
Performance Responsibilities
Performance will be monitored against the following:
* Objectives set through the Personal Development Review (PDR) process
* Budget management
* Teamwork
Skills, Knowledge and Expertise
* Passionate and well organised professional with strong customer relations experience
* Polite with excellent persuasive communication skills.
* An eye for detail with excellent oral and written communication
* Advanced Microsoft Office Word and Excel computer skills
* Flexible approach to work and hours
* Full clean UK driving licence
Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Wellness and Fitness Services
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