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* Fully inspect and test instruments returned from customers and end users.
* Correctly and accurately calibrate the units.
* Manage all assets – booking in, traceability records, logistics, and product shipping.
* Effectively resolve application and technical questions for Fluke Reliability customers.
* Manage the Service Engineers and hire equipment
* Maintain stores and inventory levels.
* Assist in organizing and maintaining the workshop according to health & safety regulations and ensure that all processes carried out are in accordance with our QA and ISO 9001.
* Help drive continuous improvement within the department and Health & Safety procedures
Commercial
* Proactively contact customers and actively manage reminder programs to drive revenue.
* Own customer satisfaction and ensure we deliver excellence in customer service.
* Utilize and maintain Fluke’s CRM system (Salesforce) to report, monitor, and understand gaps in service targets, then take corrective actions.
* Analyse and manage productivity, make recommendations, and process improvements.
* Answer customers' requests, perform, and send quotations.
* Assist the sales coordinator with ordering and invoicing management.
Experience
* Engineering qualifications, Business Administration, or equivalent experience is required.
* Excellent communication skills (verbal and written) required; must be able to interact with and convince both internal and external customers.
* Experience with a customer-facing sales role, marketing, product planning, or product management experience would be desirable
* Strong knowledge of database management, reporting, and analysis needed with excellent PC skills
* Experience with industrial products, sales, and training preferred.
Personal Skills
* Undertake all other reasonable tasks which will ensure the smooth and efficient running of the business, together with other team members.
* Assist in any other areas of the company business which is considered necessary.
* Demonstrate excellent customer focus with both external customers and other Fluke entities, ensuring a smart and professional company image is maintained.
* Ability to work on own initiatives with a can-do attitude to ensure the smooth running of the calibration department.
* Must be able to prioritize workload to meet deadlines required by the business.
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