Overview
An exciting opportunity has arisen for an Emergency Bed Service Coordinator to join the Paediatric and Neonatal Decision Support and Retrieval Service (PaNDR) for the East of England. This is a developing service which delivers Neonatal and Paediatric Critical Care transfers across the East of England. You will play a crucial role within the service, coordinating emergency referrals and bed / cot locating across the region. You will act as the first point of contact for all forms of communication for the service (primarily via telephone).
Working for an emergency, 24/7 neonatal and paediatric transfer service, to coordinate collection, storage and reporting of information regarding regional cot availability. To facilitate transfers of babies to the Neonatal Intensive Care Units and Paediatric Intensive Care Units in the region. To be the first point of contact for all referrals. To provide admin support 24/7 (shift times are 08:00-20:00 or 20:00-08:00 and will include a variety of day, night, weekend and bank holiday shifts, distributed as equally as possible with the priority being covering the service).
This role is not patient facing and requires some lone working.
Responsibilities
* Coordinate emergency referrals and bed / cot locating across the East of England for neonatal and paediatric transfers.
* Act as the first point of contact for all referrals and service communications (primarily via telephone).
* Provide 24/7 administrative support, including shift coverage (08:00-20:00 or 20:00-08:00) with day, night, weekend and bank holiday rotations.
* Coordinate collection, storage and reporting of information regarding regional cot availability and transfers to Neonatal Intensive Care Units (NICUs) and Paediatric Intensive Care Units (PICUs).
* Note: The role is not patient facing and requires lone working.
About the Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. CUH is recognised as providing ‘outstanding’ care and rated ‘Good’ overall by the Care Quality Commission. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services for regional, national and international patients.
CUH is committed to promoting a diverse and inclusive community. We value differences and advocate an inclusive working environment where every individual can fulfil their potential. We welcome applications from all backgrounds and encourage applicants irrespective of age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, pregnancy and maternity status or socio-economic background.
Additional information
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. If you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
* Applied for a Graduate visa
* Or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
As per Home Office guidelines, please be aware that the Trust is unable to offer sponsorship for this position.
For NHS Cambridgeshire and Peterborough based roles, applicants identified as at risk of redundancy will be prioritised over those not at risk; interviews cannot be guaranteed.
The advert will close at midnight on 2 November 2025. Interviews are due to be held on 13 November 2025.
Benefits
Benefits to you include development opportunities and a wide range of on-site facilities and services. These include on-site leisure facilities, shopping concourse, day nurseries, and reduced-cost Stagecoach bus travel. Park and Ride journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. Parking on site is subsidised for eligible staff. On CUH campus, hot food is available 24/7 at a reduced cost, with a staff pod break space and a colleague-only cafe in the Deakin Centre.
CUH is committed to supporting good work-life balance with flexible arrangements where possible, including part-time, job-share, term-time working and flexible start/finish times. If you would like to discuss required hours, please contact the provided reference.
We welcome applications from the Armed Forces.
This advert closes on Sunday 2 Nov 2025.
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