We are looking for an individual who will lead our front line Technology Service Desk. It is a role that takes ownership of incidents, service requests and problems.
Added to this, you will lead and manage small technical projects and take a proactive role assisting the wider team with implementation and transition of larger scale projects into the live environment.
In this role you will build and foster trusted working relationships and helps ensure the service desk is a centre of Technology excellence for the company.
To be successful in the role, you should have a solid understanding of Service Desk best practice methodologies (ITIL)
Proven experience supporting key business applications such as Office 365, MFA, Citrix user session management is essential and if you have this in a Housing environment, that would be ideal.
A good support knowledge of Windows 11, desktop hardware and printers, in a network environment will help you secure the role.
About Phoenix Community Housing
Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.
We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.
We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.
Our new Corporate Plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.
Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement.
If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance so we’d be pleased to talk about part-time flexible working and job sharing options.
Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.