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ServiceNow Senior Business Analyst - CGEMJP00277976, Knutsford
Client: Experis
Location: Knutsford
Job Category: Other
EU work permit required: Yes
Job Reference: 6270276d3573
Job Views: 3
Posted: 15.05.2025
Expiry Date: 29.06.2025
Job Description:
Location: Knutsford. Job Type: Contract. Industry: Business Transformation. Job reference: BBBH389670_1742311354. Posted: 13 minutes ago.
Role Title: ServiceNow Senior Business Analyst
Duration: contract to run until 30/06/2025
Location: Knutsford, Hybrid 2/3 days per week
Rate: up to £511.29 p/d Umbrella inside IR35
Role purpose / summary
Overall purpose of role: Business Analyst responsible for capturing & defining business requirements and ensuring delivery within the IT Service Management function, focusing on the ServiceNow ITOM platform.
Key Skills/Requirements
* Understand current as-is processes
* Requirement specification for enhancement requests for existing ITSM/ITOM tools and processes
* Lead ITSM customer working and focus groups to solicit requirements
* Interact directly with customers and on/off-shore teams
* Identify areas for process and tooling improvement
* Define and assess gaps
* Create functional specifications for target state processes
* Work closely with development teams throughout all phases
* Produce test strategies and participate in testing
* Coordinate user acceptance testing with stakeholders
* Collaborate with BAs in other ITSM streams
* Engage actively in customer and stakeholder sessions
* Own responsibilities throughout the project lifecycle
* Contribute to continuous process and toolset improvements
* Familiar with Agile methods including Scrum
Stakeholder Management and Leadership
* Knowledge of leadership concepts and practices
* Develop presentations to influence others
* Encourage ideas and build on suggestions
* Inspire confidence through commitments, initiative, and communication
* Knowledge of management concepts and practices
* Identify and map stakeholders
* Support positive working behaviors
* Delegate tasks effectively
* Experience in team working and project planning
* Understand team and departmental objectives
* Prioritize work effectively
Decision-making and Problem Solving
* Identify risks/issues and dependencies; maintain RAID logs
* Engage stakeholders and make decisions
Risk and Control
Ensure compliance with regulatory requirements, risk management frameworks, and internal policies.
Person Specification
Essential Skills/Qualifications:
* Deep understanding of ServiceNow's ITSM/ITOM delivery and ability to align business requirements
* Experience with modules: Change, Incident, Problem, Knowledge, CMDB, Service Catalog
* Business and operational architecture design experience
* Knowledge of services and products in Service Management
Desirable Skills/Qualifications:
* Ability to lead complex stakeholder briefings and shape solutions
* Proficiency with business analysis tools and templates
* Ability to manage trade-offs within constraints
* General and detailed knowledge of business areas and systems
Technical Skills:
* Deep understanding of ServiceNow modules and their implementation
Communication Skills:
* Articulate and confident in various situations
* Clear presentation and discussion skills
Functional Analysis and Business Analysis Skills:
* Experience with functional requirements analysis and documentation
* Proficiency with graphical tools like Visio, PowerPoint
* Advanced business analysis methodologies
Team Working and Customer Focus:
* Collaborative working style
* Builds strong customer relationships and understands requirements
All profiles will be reviewed against the required skills and experience. Due to the high volume of applications, only successful applicants will be contacted. Thank you for your interest!
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