Job Description ROLE PURPOSE There are distinct but related areas of responsibility for this role: Lead and drive the operational and commercial development of the Global Food Customized Audit sub-unit in line with the Food Business Assurance growth strategy. Lead the development of the Food sustainability portfolio in line with the Sustainability strategic plan in alignment with Supply Chain Services (SCS) business unit to ensure corporate and divisional objectives and growth targets are met. Demonstrate a strong digital mindset, interpreting how data and technology can enhance food business assurance performance and operational efficiency to drive commercial outcomes. REPORTING LINE Head of Food, Business Assurance MAIN RESPONSIBILITES Global Food Customized Audits Define strategy and roadmap for the growth of customized audits, voluntary certification schemes (non-accredited) in line with the overall Food Business Assurance strategic plan. Ensure sustainable revenue growth in line with budgeted targets with Food Customized Solutions. Implement an efficient and robust operational/technical model for the execution of international customised audit contracts to ensure technical consistency across the regions. Work closely with Head of International Sales & Global Key Account Management and their team to ensure KPIs for global contracts are met and that the execution plan for new customized audit contracts is clear, efficient and meets the expectations. Lead the technical team for Global Food Key Accounts throughout the execution process, ensuring that all technical resources undertake the appropriate qualification, training and calibration process in line with the global 2nd party audit food guidelines and to meet individual program requirements. Working closely with the Global Food Certification Team, managing the performance of global food technical resources (e.g. auditors, technical reviewers, technical managers) providing the training, qualification and coaching means to contribute towards their continual improvement. Support the commercial teams with technical guidance in responding to new prospects. Lead the development of voluntary certification/authorized programs aligned to the Food Business Assurance global strategy, working closely with the Food Certification Manager. Align the delivery of voluntary food certification schemes with established 3rd party certification procedures to maintain operational consistency. Lead the development and launch of a global portfolio of new food training solutions in line with emerging trends and business requirements by working closely with SGS Academy. Global Food Sustainability Solutions Develop and maintain strong knowledge of sustainability issues and trends as they relate to the food industry and the food supply chain. Identify new revenue streams and define a roadmap in food sustainability service development that is aligned and contributes strongly to the achievement of Sustainability goals. Develop the food service portfolio to include customized audits and voluntary certification schemes that cover the entire scope of sustainable agricultural supply chains, from farm to fork. Establish close working relationships with key stakeholders, especially teams under the Global Head of Sustainability for Business Assurance, in line with the strategic priorities. Digital Lead the advancement of the Quality, Risk, and Compliance (QRC) platform to cover customized food and sustainability solutions including requirements for custom developmenmts. Working closely with the global IT and Supply Chain Services teams to develop the appropriate data mapping processes, intelligence dashboards and data analytics methodologies. Working closely to ensure the deployment of appropriate digital solutions for food and sustainability are aligned with customized audit and voluntary certification programs where appropriate. General Lead a team of 7 direct reports including Global Food Technical Managers and subject matter experts who will provide specialist support to the technical development of new projects, oversee technical performance of global contracts, directly liaise with clients where their expertise is required and provide overall technical support to International Sales and Global Key Account Managers. Monitor food competitor activity in related areas to ensure SGS remains competitive and share key information with internal stakeholders. Represent SGS in key industry working groups, technical committees and at other appropriate events. Support marketing with required specialist support relating to social media, PR, website, webinars, etc, to ensure maximum visibility of the SGS brand and services. Work in accordance with the Company’s Code of Integrity. At all times, adopt a safe behavior by exercising due regard for the health and safety of employees and clients, in line with policies and procedures. Note, this job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job.