Renault Cardiff has an exciting opportunity for a Receptionist / Dealership Host to join our friendly team on a part time basis. This is a customer facing role which involves being the first point of contact for customers either by welcoming them to the dealership or dealing with them over the phone in a polite and professional manner. Working pattern The working hours are Friday 8am-6pm, Saturday 8.30am-5pm with 30 minutes lunch break. This is 17 hours per week. Holiday cover for the other Receptionist will be required (advance notice given). What you'll be doing Meet and greet all customers and visitors warmly and professionally, and direct them to the relevant individual/department in a helpful and welcoming manner. Answer incoming telephone calls in line with Renault Retail Call handling standards and warm transfer customers to the relevant person / department. Accurately direct callers to the appropriate person / department. Relaying messages and personally ensuring that the call is returned Ensure that the reception phone is always attended during opening hours and that reception cover is arranged in advance of breaks, lunch, holiday and other absences. Complete daily employee site attendance register and send completed form to HRM in a timely manner. Ensure all visitors to the site are logged in the visitors' book. Accept delivery of small parcels and advise addressee for collection. Create and maintain incoming call logs and walk-in customer list What you'll bring Extensive previous experience working in a fast-paced receptionist / host role Ability to provide an outstanding level of customer service Experience in operating a telephone switchboard and a computer-based messaging system (desirable) Ability to manage incoming and outgoing post and deliveries Effective communication skills with a warm friendly manner Pleasant, helpful and courteous manner Proficiency in Microsoft Office Suite and CRM software What's in it for you A salary of £11,050 pa Core contractual benefits 10 days annual leave plus Bank Holidays with the option to buy or sell additional days. Pension scheme with life assurance cover. Financially meaningful benefits Staff discounts on vehicles, parts, servicing, and accessories. Access to the company loan car scheme, with the option to add low-price monthly car insurance. Share Incentive Scheme. Mortgage and pension advice seminars. Development and career growth Manufacturer/brand training and clear development opportunities. Lifestyle and wellbeing benefits Cycle-to-Work scheme, including e-bikes. Discounted gym membership. Enhanced Maternity and Paternity policies. Eye-test voucher scheme. Interested? Apply now!