Overview
Benifex, Southampton, United Kingdom. We are a fast-moving technology company and a leading provider of online reward and benefits solutions. Our mission is to build remarkable experiences that employees love, supported by workplace technology that delivers everyday value. We currently support more than five million employees in over 3,000 organisations across 100+ countries.
We are looking for a Customer Success Manager (12 Month FTC) to join our international team. This is an opportunity to work with multinational clients, collaborate cross-functionally, and grow your career in a fast-scaling company.
Responsibilities
* Manage a portfolio of enterprise multinational and/or local accounts.
* Drive customer retention and satisfaction by ensuring excellent fundamentals.
* Lead customer meetings and respond to incoming requests.
* Coordinate ways of working for new global customers alongside Key Account Managers.
* Coordinate smaller technical projects, issues, and incidents.
* Collaborate cross-functionally to implement new content, resolve problems, and gather customer feedback.
* Support and mentor junior CSMs on shared accounts when needed.
What we’re looking for
* Minimum 2 years of experience in a customer-facing role (B2B), e.g., Customer Success Manager or similar.
* Professional English language skills, written and spoken.
* Experience working at a SaaS company and/or in tech/HR benefits industries.
* Experience managing global and enterprise customers.
* University degree in technology or another relevant field.
* German, Dutch or French (optional).
Practical information
* Start: As soon as we find the right match.
* Extent: Full-time, 12 Month FTC.
* Location: UK, Amsterdam or Munich.
* Work model: Hybrid, or remote-first in the UK.
Diversity and inclusion
Benifex is committed to equal opportunities and celebrating diversity. We value every individual, regardless of race, religion, gender, sexual orientation, age, disability, or other characteristics, and foster a respectful and inclusive workplace.
If you need reasonable adjustments for interviews, please respond to the email you’ll receive after applying.
How to apply & extra information
We encourage you to apply even if you don’t meet every requirement. We also offer other roles; please check our careers page for suitable opportunities.
Seniority level
Not Applicable
Employment type
Other
Job function
Other
Industries
Software Development
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