Salary: £14.50 PAYE per hour Working pattern: 37.50 hours per week - Mon to Fri EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company. The Customer Care Advisor/Planner plays a key role in supporting the customer service and planning team by managing daily customer interactions across phone, email, and online portals. The role involves logging and maintaining accurate records in the CAFM system, scheduling work for operatives, and ensuring diaries are kept up to date. This position requires strong communication, organisation, and attention to detail to ensure a smooth and efficient service delivery experience for customers. Job responsibilities: Manage and confirm customer appointments using the Equans IT system (Castleton Maintain). Raise, update, and track support tickets to ensure timely resolution of customer requests. Investigate, resolve, and close customer complaints and related tickets. Ensure all Customer Service Level Agreements (SLAs) are achieved and documented. Maintain accurate and up-to-date cu...