Job Summary
Come and join the Heart of Lincoln Medical Group and work as a Patient Care Advisor for the Community Diagnostic Centre (CDC) Lincoln. We are looking to recruit staff who have a real passion and drive to deliver high-quality patient-centred primary care services to our diverse, multicultural population in the centre of Lincoln.
Main Duties
* Represent the Group as the first point of contact at the front desk at the CDC Lincoln.
* Dealing with all telephone and face‑to‑face enquiries and requests.
* Provide a range of administrative support including records management, referral processing, secretarial support, ensuring an efficient and effective service is maintained and workload prioritised.
* Book appointments for patients.
* Maintain confidentiality and discretion at all times.
* Adhere to HLMG policies and procedures.
About the Role
This role is primarily situated within the CDC Lincoln, but where there is a need you may have to work at any of the HLMG sites, including the 3 main branches: Portland Street, Newark Road, Lincoln University.
Job Details
* Reference number: A0720-25-0032
* Job location: Community Diagnostic Centre – Lincoln, Bevor Street, Lincoln, LN6 7DJ
* Date posted: 10 October 2025
* Contract: Permanent
* Working pattern: Full-time, Part-time
* Salary: depending on experience
Person Specification – Essential
* Experience of using telephones and supporting patient/customer/clients on arrival to the service.
Person Specification – Desirable
* Experience of working in a GP practice or secondary care for a similar role.
Skills and Experience
* Experience of customer service provision.
* Evidence of continuous professional development.
* Experience of using IT systems; strong IT skills, including Microsoft Office.
* Understanding of local health services.
* Excellent written and communication skills.
* Strong organisational skills with attention to detail.
* Multitasking ability.
* Flexible and adaptable within a fast‑paced environment.
* Initiative and ability to work independently.
* Integrity, tact, and discretion at all times.
* Empathy and understanding in a person‑centred environment.
* Conscientious and diligent.
Disclosure and Barring Service Check
This post requires a Disclosure and Barring Service (DBS) check. It will be necessary for a submission for DBS to check for any previous criminal convictions.
Employer Details
Heart of Lincoln Medical Group (HLMG)
Community Diagnostic Centre – Lincoln, Bevor Street, Lincoln, LN6 7DJ
Website: https://newarkroadsurgery.co.uk/
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