Passenger Assistant – SEN & Learning Difficulties
Salary: £17.03/h PAYE
Hours: Term-time / split shifts (morning & afternoon) 20 hours per week
Contract: temporary ongoing
About the Role
We are seeking caring, reliable Passenger Assistants to support children and adults with Special Educational Needs (SEN) and/or learning difficulties during their journeys to and from schools, colleges, and day services.
You will play a vital role in ensuring passengers travel safely, comfortably, and with dignity. This is a rewarding position for someone who enjoys working with people and making a positive difference in their daily lives.
Key Responsibilities
* Safely escort passengers on client-provided transport
* Support passengers with boarding, seating, and exiting vehicles
* Provide reassurance, encouragement, and appropriate supervision
* Use specialist equipment (e.g. seat belts, harnesses, wheelchair restraints) following training
* Communicate effectively with drivers, parents/carers, and service staff
* Follow individual care and transport plans
* Report concerns, incidents, or changes in behaviour in line with council procedures
About You
* Patient, compassionate, and dependable
* Experience working with SEN children or adults with learning difficulties is desirable (training provided)
* Able to remain calm and responsive in challenging situations
* Good communication and teamwork skills
* Physically able to assist passengers where required
* Commitment to safeguarding and equality
Safeguarding & Compliance
This post involves working with vulnerable children and adults and is subject to an Enhanced DBS check and satisfactory references.
Closing Date: 29/12/2025