Are you passionate about improving services and ensuring fairness? This role offers variety, responsibility, and the chance to influence policy while supporting children and vulnerable adults. You’ll manage complex cases, collaborate with schools and senior leaders, and contribute to continuous improvement across the council. Strategic Impact You’ll play a key role in shaping service quality by resolving complaints and influencing policy improvements Your work directly supports safeguarding children and vulnerable adults, making a real difference in people’s lives. Variety and Complexity The role involves managing complex, sensitive cases, which keeps the work challenging and intellectually stimulating You’ll engage with schools, governors, senior managers, and external bodies, giving you broad exposure and influence Professional Development Opportunity to develop expertise in complaints handling, safeguarding, and quality assurance Gain experience in data analysis, reporting, and system configuration, enhancing your technical and analytical skills Collaboration and Leadership You’ll advise and guide managers and schools, building strong professional credibility Involvement in Stage 2 investigations and Stage 3 panels offers insight into governance and decision-making processes Contribution to Continuous Improvement You’ll help shape policies and procedures, ensuring compliance with legislation and best practice Your input into quality assurance projects and audits supports the council’s commitment to excellence Recognition and Responsibility Represent the council in high-profile areas like OFSTED and Internal Audit Your role ensures data integrity and transparency, which is critical for public trust Work Environment Desk-based with flexibility to manage priorities, ideal for those who thrive in structured yet dynamic settings Part of a supportive team culture aligned with Dorset Council’s values: Respect, Responsibility, Recognition, and Collaboration. Further Information If you need any information on this role, please contact Antony Bygrave - Complaints Manager by calling 01305 225076 or emailing them at [email protected]. This post involves working with children and/or vulnerable adults and/or having access to significant information about them. It will be subject to a Disclosure and Barring Service check. See our policy on the employment of ex-offenders. This post requires you to have access to sensitive information. It will be subject to a Basic Criminal Records Check. See our policy on the employment of ex-offenders. About Us At Dorset Council, it's not just about the work we do, it's about how we do it. Hear directly from our employees about what makes Dorset Council special in this short video: Unable to show this video due to your cookie preferences At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future. We: provide essential services that support over 300,000 residents work in partnership to make a real difference value every role and the impact it has on our communities support our employees to grow, develop, and thrive You will: be part of a team that works together for a better Dorset have access to a range of benefits and support receive training and development opportunities to help your career progress We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve. We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible, if you need any reasonable adjustments, just let us know on your application. This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement. If you’re passionate about making a difference, we’d love you to join us. Find out more about how to apply.