The Shakespeare Birthplace Trust is looking for a Visitor Reception Assistant to work at Anne Hathaway’s Cottage, Shottery, Stratford-upon-Avon. This is a 23 hour per week contract over 4 days. The contract will run from November 2025 to Sunday 15 March 2026.
As Visitor Reception Assistant you will be responsible for delivering excellent standards of visitor experience through a warm welcome and sharing of information to enhance visitors’ understanding of the offer. You will also contribute to the financial sustainability of the Trust by ensuring that opportunities are taken to maximise sales through an efficient and professional admission process leading to increased average admissions and secondary spends.
To be successful in this role you will have experience of working in a high profile, customer-facing operation, preferably a busy visitor attraction with a diverse audience. You will be used to delivering against a range of KPIs including financial and visitor satisfaction targets. A sound understanding of customer service principles, experience of using EPOS ticketing systems, and cash handling are also essential.
There is no closing date for applications. We will shortlist applications as they are received and close the recruitment campaign when the role is filled.
We will send you a confirmation email once you have sent your online application, where you will be able to complete your profile.
If you would like to know more and to apply please go to our jobs website: https://shakespearebtrust.jobs.people-first.com/jobs/search
The Shakespeare Birthplace Trust is committed to promoting equality of opportunity and building a diverse and representative workforce.
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