Customer Service Executive Location: Northampton Hours: Monday to Friday, 9:00am - 5:00pm (35 hours/week, 1-hour unpaid lunch) Salary: £25,000-£26,000 Contract Type: Customer Service Executive Are you a proactive and detail-oriented individual with a passion for delivering exceptional customer service? We're looking for a Customer Service Executive to play a pivotal role in supporting both B2B and B2C operations. 🧩 Key Responsibilities * Process orders from B2B and B2C customers with accuracy and efficiency * Generate and dispatch invoices for B2B clients * Handle returns and refunds across both customer segments * Liaise with internal teams, including Accounts, to support credit control and new account setup * Respond to customer queries via phone, email, and website * Create and maintain reports for the Sales Team * Coordinate event order logistics with internal teams and our 3PL to ensure timely delivery of samples * Perform general office duties such as filing and administrative support * Provide cover for colleagues during absences and assist with staff training when required * Maintain regular communication with our outsourced warehouse regarding order status, packing, and other logistics 🎓 Knowledge & Experience * Previous experience in a customer service role * Familiarity with finance and management software SAGE 200 desirable but not essential 💡 Skills & Attributes * Ex...