Newly created opportunity to work in a busy manufacturing company offering high end items to all business and private customer The purpose of the role is to coordinate and supervise the day-to-day activities of the Planning and Sales Administration teams while also balancing customer demand with operational capability. Main duties to include: * Undertake and also ensure other sales administrators handle all customer orders, enquiries, and quotations are processed * Accurately enter all orders onto ERP/MRP system * Monitor open orders, lead times, and delivery dates, ensuring customers are kept informed of progress or potential delays. * Liaise with other departments - production, warehouse, and dispatch - to ensure customer requirements are met * Maintain customer records, pricing, and documentation in line with company policies. * Handle any customer issues professionally, offering prompt resolution and communication * Translate customer demand and order book data into clear and achievable production schedules. * Coordinate closely with production supervisors to ensure plans are realistic and resources are available. * Review daily and weekly production output, identifying variances and rescheduling where necessary. * Monitor material availability in collaboration with procurement and stores. * Prepare regular reports on production performance, lead times, and capacity utilisation. The...