Job Overview:
We are seeking a friendly, organised, and professional Assistant Manager / Customer Service Assistant to be the first point of contact for visitors and customers. The role involves managing front desk operations, providing excellent customer service, and supporting general administrative tasks to ensure smooth day-to-day operations.
Key Responsibilities:
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Greet and welcome visitors, clients, and customers in a professional manner
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Answer and direct phone calls, emails, and general enquiries
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Manage appointments, bookings, and meeting room schedules
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Handle customer queries, complaints, and requests efficiently
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Maintain a tidy and organised reception area
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Assist with basic administrative tasks such as filing, data entry, and document preparation
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Receive and distribute mail and deliveries
Skills & Experience:
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Strong communication and interpersonal skills
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Professional and friendly manner
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Good organisational and multitasking abilities
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Basic computer skills (e.g., email, Microsoft Office)
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Previous reception or customer service experience preferred but not essential
Personal Attributes:
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Reliable and punctual
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Positive attitude and strong work ethic
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Able to remain calm under pressure
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Team player with a customer-focused approach
Benefits:
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Competitive salary
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Training and development opportunities
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Supportive team environment