We are currently looking for 1X Field Service Team Leaders to cover the work out of the Buckley depot.
The main purpose of the role is to ensure the day-to‑day efficient running of the engineering team, to facilitate a high quality customer experience, play an active part in the leadership, engagement and motivation of the team and being the first point of contact for the engineers.
We offer :
* P0 / P6 Near Miss and Job Safety Observation Lead Indicator reporting and / or investigation P1 / P2 Customer Accident
* Inspections / Investigations and associated report provision P3
* Engineer accident investigation - application of appropriate corrective action, accident reduction initiatives
* Adherence to both company and customer SHE policies and procedures SHE Compliance, safety audits, site risk assessments and associated training (e‑learning completion)
* Engineer performance management – team ethic / KPI's, continuous improvement
First level technical escalation & on‑site assistance
* Service team skills - engineer engagement, retention, coaching and development to include training needs identification
* Manage engineering coverage in the team - including absence reporting, first line authorisation of holidays etc.
* Team operational KPI performance to target - Productivity, Response, First time fix, Servicing.
* Assist with Engineer appraisals and JLR site audits as required.
* Team meetings – Participate in the communication of business objectives and performance against both goals and targets
* Engineer management / designation to suit requirements Engineer tooling, PPE and equipment provision, assist with equipment checks, calibration, inspections and testing (PAT)
* New starter integration, probationary management and development / mentoring
* First level operational escalation to Management team and Admin.
* WIP management - job and service completion (including appropriate document completion)
* Engineer absence management -Carry out RTW in absence of management team
* Ensure site requirements set by customer are met-i.e. Respond to and prioritise workload / breakdowns.
Tasks and Qualifications :
* Full responsibility for performance of team in terms of customer service delivery and aftersales team compliance to LMH / SHE standards and develop improvements.
* Target individual team leader productivity (non‑management time) range from 40% to 80%
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