Job Description Purpose of the role
The purpose of a Product Owner is to maximize the value of the product by defining a clear product vision, managing authoring, refining and prioritizing the Product Backlog balancing trade-offs across desirability, viability and feasibility – making sure the right thing is being ‘built’, and prioritising work based on business goals. They act as the primary liaison between stakeholders and delivery teams, ensuring the product meets user/customer needs and delivers optimal value. Product Owners are responsible for developing a roadmap and driving execution of their product area/sub-journey, applying continuous improvement principles and techniques.
Accountabilities
* Ensure Product Alignment with Business Goals: Ensure that the product and its features are aligned with broader objectives, driving value and contributing to the organization’s overall strategy. Utilise market research, analysis of customer feedback and monitoring of industry trends to identify new products, features or enhancements.
* Communicate Product Vision to Delivery Teams: Clearly articulate the product vision and goals to the delivery teams, ensuring they understand, align and are inspired to deliver the business value and purpose of each feature or user story.
* Create and Refine User Stories: Write clear, concise user stories with detailed acceptance criteria, refining them as needed to ensure the development team has all the necessary information to implement features successfully.
* Agile Events: Participate in key Agile events such as sprint planning, daily stand‑ups, sprint reviews, and retrospectives to keep the team aligned and focused on delivering the product backlog.
* Managing the Product Backlog: Responsible for creating, maintaining, and prioritising the product backlog, ensuring the highest value features are delivered first, based on business needs, customer requirements and organisational impacts, balancing risk migration and future‑proofing against the product strategy.
* Act as the Voice of the Customer: Continuously gather feedback from customers and end‑users to understand their pain points and ensure that the product meets their needs and improves their overall experience.
* Acceptance Criteria Definition & Management: Review and accept or reject work completed by the development team during sprints, ensuring that all delivered features meet the agreed‑upon acceptance criteria and deliver business value.
* Collaborate with Stakeholders: Work closely with stakeholders (e.g., customers, business leaders, and marketing teams) to gather requirements, define product goals, and ensure that the product vision aligns with business objectives.
* Monitor Product Performance and Iterate: Regularly assess product performance using KPIs and customer feedback, adjusting the product backlog and roadmap to improve functionality and meet evolving customer needs.
* Manage on‑going readiness and “run” activities of live products including monitoring, governance and approvals.
* Risk and Control: Managing risk, including identification of potential risks, development of strategies to resolve or mitigate and escalation as necessary, and alignment between product management and control functions.
Vice President Expectations
To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalates breaches of policies/procedures. If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
To be successful as an AI Product Owner, you should have:
* AI/ML product literacy – ability to scope, evaluate, and communicate AI capabilities and limitations to both engineers and executives; knows what is buildable vs. what is hype.
* Regulatory & risk acumen – deep understanding of model risk management, AI governance frameworks, and how to navigate compliance frameworks.
* Stakeholder alignment across technical and business lines – translating requirements into deliverable product functionality and owning the end‑to‑end product roadmap.
* Data strategy & architecture awareness – fluency to challenge data quality assumptions, identify lineage gaps, and evaluate whether a proposed AI feature is actually trainable on available data.
* Agile delivery in regulated environments – experience adapting sprint cadences, definition of Done, and release governance to bank change management processes without reducing velocity.
* Ability to frame AI investments in terms of measurable business outcomes – translates technical capability into cost‑to‑serve reduction, revenue uplift, or risk mitigation in language that secures funding and executive sponsorship.
Some other highly valued skills may include:
* Data strategy & architecture awareness – fluency to challenge data quality assumptions, identify lineage gaps, and evaluate whether a proposed AI feature is actually trainable on available data.
* Agile delivery in regulated environments – experience adapting sprint cadences, definition of Done, and release governance to bank change management processes without reducing velocity.
* Ability to frame AI investments in terms of measurable business outcomes – translates technical capability into cost‑to‑serve reduction, revenue uplift, or risk mitigation in language that secures funding and executive sponsorship.
You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology capabilities, as well as job‑specific technical skills.
This role will be based in Glasgow.
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