Overview
Retail Assistant role at GSF Car Parts.
Join to apply for the Retail Assistant role at GSF Car Parts.
At GSF Car Parts, the Retail Assistant role is all-encompassing with the aim to deliver excellent customer service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face-to-face sales, servicing click and collect orders, and developing sound customer relationships.
Main Duties
* Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
* Pick relevant parts from the warehouse to fulfil customer orders.
* Assist the sales team with product promotions by answering telephone queries and dealing with electronic queries as needed.
* Fully satisfy customer needs regarding part orders, returns, or queries.
* Check customer returns for resale, warranty, or surcharge.
* Contribute to a positive team performance while working on personal benchmarks to optimise personal performance and sales of product promotions.
* Utilise the E-learning portal to develop product knowledge and improve performance.
* Ensure that customer-facing areas of the branch are kept clean and tidy.
* Develop strong working relationships with customers and understand their garage needs.
* Represent the company professionally and uphold our values.
* Work towards achieving relevant set KPIs.
Working Hours
45 (average) hours Monday to Friday, including alternate Saturday working.
About You
What you\'ll need to succeed:
* Proven customer service or sales/retail experience in a customer-facing role.
* Target driven and motivated to achieve results.
* Excellent customer service skills.
* Positive approach to customer queries with proactive resolutions.
* Confident user of IT and computer systems.
* Ability to work well with others.
* Excellent attention to detail.
* Knowledge of car parts or the automotive industry is advantageous but not essential.
* Knowledge of MS Office is desirable.
What We\'ll Offer
Benefits at GSF Car Parts are designed to support all aspects of our team members’ lives. Examples of benefits include:
* Opportunity to earn a performance-based bonus as part of this role
* 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
* Free flu vaccine
* Health & wellbeing tools
* Free support from pension experts
* Life assurance scheme
* Discounts from hundreds of brands
* Financial wellbeing products including advances and savings schemes
* Paid time off to volunteer
* Training qualifications and career progression opportunities
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. The business benefits from integrated IT systems, including the Allicat catalogue system and access to the Group\'s national garage programme, Servicesure.
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