ROLE: Technical Process Engineer HOURS: 40 hours per week, Monday - Friday SALARY: upto 37,500 dependent on skills and experience BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based - Eurocell Head Office, South Normanton, DE55 2DT Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting for a Conservatory Roofs Technical Process Engineer to provide a high quality pre-sales and after- sales service for both our internal customers across our Branch Network and external customers. As part of your role, you will also manage processes against established KPI's along with supporting departments such as Manufacturing, Logistics and outside suppliers to ensure information and resolutions to our customers are delivered in a timely manner. WHAT OUR TECHNICAL PROCESS ENGINEERS DO: Provide help and technical advice to customers using roofing products Provide training and advice to the internal roof department and our external customers Support in all required aspects of new customer set up s Investigate any reported issues relating to our product range Assist with new product introductions and continuous product development Support customers using Manufacturing software with on site meetings when required Maintain a high knowledge of our products and services, learning about new products, by being part of the project team Support in approval of technical roof designs to ensure that structural and product guidelines are adhered to Create or maintain technical documents such as installation and survey guides Assist our Engineers with diary planning to ensure KPI response times and agreed visit frequencies are adhered Report on any departmental or customer KPI s along with other reporting as and when required Create and maintain Service level agreements for the CRS Technical Dept WHAT WE NEED FROM OUR TECHNICAL PROCESS ENGINEERS: Recognised professional qualification (Building Studies HND/ ONC ) desirable Previous experience working in a building product related field Knowledge of the Conservatory/replacement roof sector and fabrication Strong negotiation and communication skills Good knowledge of AutoCAD Full UK Drivers License to attend site visits as and when required WHAT WE OFFER OUR TECHNICAL PROCESS ENGINEERS: You will be rewarded with a very competitive basic salary 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career