Benefits:
We are a growing software company and deliver on what we say we will! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
* 25 days annual leave + bank holidays (plus an extra day per full year of service up to 30)
* Life Insurance Policy
* Access to hundreds of discounts and freebies via Perkbox
* Commitment to professional development and training
* Free employee parking
Who are we?
An excellent opportunity has arisen for a Software Support Agent to join our team within the CAFM, Maintenance and Facilities Management environment. Working Hours are 08:30 - 17:00, Monday to Friday, based in our office in Milton Keynes.
Family Values
Family values are at the heart of Ostara’s culture. We aim to maintain a supportive and collaborative culture,
which promotes inclusivity, positivity and happiness. We hold regular social events in which family and friends are
included, and encourage friendships between employees.
Kindness
Our culture centres around kindness; we believe that kindness should be shown from all employees, to all
employees. Our dedicated Management Team should promote this culture with a top-down approach ensuring all
interactions are rooted in kindness.
We advocate a ‘listen first, then listen more’ strategy, with an aim to ensuring each employee feels valued as an
individual. Every member of staff should receive regular one-to-ones and we put emphasis on ensuring we get to
know you, and your personal needs.
Support
We aim to provide support for our staff, in both work related issues and also any personal matters where needed.
This is reflected in our training and feedback programs, which are focused on helping our people become the
best they can be, as well as our agent charters and well-being provisions. We are here to help if we can.
Day-to-day, you will:
* Provide high-level customer service via telephone and email.
* Help our customers with questions and allow them to get the most out of our software by resolving their problems so they can focus on what is really important for their business.
* Take initiative and support continuous improvement of our customers experience by proactively identifying and researching potential challenges and creating solutions.
* Ensure that the quality of the support meets our clients’ standards by delivering against and exceeding your objectives.
* Contribute to project work and define processes that aid smooth business operations.
Please note: There is no expectation or requirement of Microsoft Qualifications and there is no use of Microsoft Tools such as Active Directory as part of this role. The software is Microsoft Windows based, but all support and administration requirements are in relation to our software, which you will be trained in the usage of as part of the role.
About you:
* You are a team player and enjoy working within an office environment.
* You have strong analytical and problem-solving skills and are a creative thinker.
* You are excited about working for a best in class, fast growing Software house and solving business-critical problems for our customers.
* You are passionate about software and its potential to move organisations forward through innovation.
* You also have the desire to help your customers by giving them a first-class service.
Requirements:
* The ability to develop a broad knowledge of our software and its debugging tools
* An ability to grasp technical concepts and new product functionality quickly
* Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities
* The ability to deliver value to the business, effectively, efficiently and to a high standard
* Good communication skills. You are a confident, clear and warm communicator with a flexible and constructive approach to customers and to the team alike
* You work at pace, are goal orientated and have a strong delivery focus
* Previous experience within a direct customer contact call centre role or customer service role
* Previous experience of the expectations in a customer focused environment
If you feel you match the required criteria we are looking for, then please do not hesitate in applying for the role.
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