A luxury home furnishings brand is seeking a dynamic Workforce Optimization Real-Time Analyst in Reading, UK. In this role, you'll monitor inbound contact volumes and analyze trends to ensure a seamless customer experience. Essential qualifications include 2+ years in Real-Time Analysis, proficiency in workforce management software, and the ability to communicate insights clearly. This position supports staffing optimization and enhances service quality within a fast-paced environment. #J-18808-Ljbffr