Job Title: IT Service Manager (ServiceNow)
Rate: £500-£525 per day
Duration: 6 month contract
Location: Hybrid
Overview
Seeking an experienced IT Service Manager with strong operational leadership to drive ITSM maturity and ensure high-quality service delivery in a complex, multi-supplier environment.
Key Responsibilities
1. Lead Major Incident Management (MIM) and oversee day-to-day support operations.
2. Manage SIAM activities and Service Relationship Management (SRM).
3. Drive continual improvement and ITSM process maturity across the organisation.
4. Act as a trusted advisor to senior stakeholders, providing clear communication and direction.
5. Operate autonomously and adapt to multiple roles as required.
Key Skills & Experience
6. Strong operational ITSM background with hands-on MIM and support leadership.
7. Demonstrated SIAM and SRM expertise across multi-vendor landscapes.
8. Proven ability to influence and manage senior stakeholders.
9. Flexible, proactive, and able to work independently in a fast-moving environment.
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